The Social Dilemma EN Subtitles

00:00:15,849 --> 00:00:17,[eerie instrumental music playing]

00:00:31,114 --> 00:00:34,[interviewer] Why don't you go ahead?
Sit down and see if you can get comfy.

00:00:37,579 --> 00:00:39,-You good? All right.
-Yeah. [exhales]

00:00:39,914 --> 00:00:42,-[interviewer] Um...
-[cell phone vibrates]

00:00:43,043 --> 00:00:44,[crew member] Take one, marker.

00:00:46,796 --> 00:00:48,[interviewer] Wanna start
by introducing yourself?

00:00:48,882 --> 00:00:49,[crew member coughs]

00:00:50,467 --> 00:00:53,Hello, world. Bailey. Take three.

00:00:53,970 --> 00:00:56,-[interviewer] You good?
-This is the worst part, man.

00:00:56,890 --> 00:00:59,[chuckling] I don't like this.

00:00:59,851 --> 00:01:02,I worked at Facebook in 2011 and 2012.

00:01:02,312 --> 00:01:05,I was one of the really early employees
at Instagram.

00:01:05,272 --> 00:01:08,[man 1] I worked at, uh, Google,
uh, YouTube.

00:01:08,777 --> 00:01:11,[woman] Apple, Google, Twitter, Palm.

00:01:12,739 --> 00:01:15,I helped start Mozilla Labs
and switched over to the Firefox side.

00:01:15,617 --> 00:01:18,-[interviewer] Are we rolling? Everybody?
-[crew members reply]

00:01:18,203 --> 00:01:19,[interviewer] Great.

00:01:21,206 --> 00:01:22,[man 2] I worked at Twitter.

00:01:23,041 --> 00:01:23,My last job there

00:01:24,000 --> 00:01:26,was the senior vice president
of engineering.

00:01:27,337 --> 00:01:29,-[man 3] I was the president of Pinterest.
-[sips]

00:01:29,339 --> 00:01:32,Before that, um,
I was the... the director of monetization

00:01:32,801 --> 00:01:34,at Facebook for five years.

00:01:34,344 --> 00:01:37,While at Twitter, I spent a number
of years running their developer platform,

00:01:38,056 --> 00:01:40,and then I became
head of consumer product.

00:01:40,308 --> 00:01:44,I was the coinventor of Google Drive,
Gmail Chat,

00:01:44,354 --> 00:01:46,Facebook Pages,
and the Facebook like button.

00:01:47,440 --> 00:01:50,Yeah. This is... This is why I spent,
like, eight months

00:01:50,860 --> 00:01:52,talking back and forth with lawyers.

00:01:54,072 --> 00:01:55,This freaks me out.

00:01:58,409 --> 00:01:59,[man 2] When I was there,

00:01:59,786 --> 00:02:02,I always felt like,
fundamentally, it was a force for good.

00:02:03,414 --> 00:02:05,I don't know if I feel that way anymore.

00:02:05,458 --> 00:02:10,I left Google in June 2017, uh,
due to ethical concerns.

00:02:10,672 --> 00:02:14,And... And not just at Google
but within the industry at large.

00:02:14,217 --> 00:02:15,I'm very concerned.

00:02:16,636 --> 00:02:17,I'm very concerned.

00:02:19,097 --> 00:02:21,It's easy today to lose sight of the fact

00:02:21,891 --> 00:02:27,that these tools actually have created
some wonderful things in the world.

00:02:27,897 --> 00:02:31,They've reunited lost family members.
They've found organ donors.

00:02:32,026 --> 00:02:36,I mean, there were meaningful,
systemic changes happening

00:02:36,656 --> 00:02:39,around the world
because of these platforms

00:02:39,242 --> 00:02:40,that were positive!

00:02:40,827 --> 00:02:44,I think we were naive
about the flip side of that coin.

00:02:45,540 --> 00:02:48,Yeah, these things, you release them,
and they take on a life of their own.

00:02:48,668 --> 00:02:52,And how they're used is pretty different
than how you expected.

00:02:52,088 --> 00:02:56,Nobody, I deeply believe,
ever intended any of these consequences.

00:02:56,593 --> 00:02:59,There's no one bad guy.
No. Absolutely not.

00:03:01,598 --> 00:03:03,[interviewer] So, then,
what's the... what's the problem?

00:03:09,147 --> 00:03:11,[interviewer] Is there a problem,
and what is the problem?

00:03:12,108 --> 00:03:13,[swallows]

00:03:17,614 --> 00:03:19,[clicks tongue] Yeah, it is hard
to give a single, succinct...

00:03:20,074 --> 00:03:22,I'm trying to touch on
many different problems.

00:03:22,535 --> 00:03:23,[interviewer] What is the problem?

00:03:24,621 --> 00:03:25,[clicks tongue, chuckles]

00:03:27,916 --> 00:03:29,[birds singing]

00:03:31,169 --> 00:03:32,[dog barking in distance]

00:03:33,463 --> 00:03:35,[reporter 1]
Despite facing mounting criticism,

00:03:35,423 --> 00:03:37,the so-called Big Tech names
are getting bigger.

00:03:37,759 --> 00:03:40,The entire tech industry is
under a new level of scrutiny.

00:03:41,012 --> 00:03:43,And a new study sheds light on the link

00:03:43,890 --> 00:03:46,between mental health
and social media use.

00:03:46,226 --> 00:03:48,[on TV]
Here to talk about the latest research...

00:03:48,770 --> 00:03:51,[Tucker Carlson] ...is going on
that gets no coverage at all.

00:03:51,481 --> 00:03:54,Tens of millions of Americans
are hopelessly addicted

00:03:54,192 --> 00:03:56,to their electronic devices.

00:03:56,402 --> 00:03:57,[reporter 2] It's exacerbated by the fact

00:03:58,071 --> 00:04:00,that you can literally isolate yourself
now

00:04:00,782 --> 00:04:02,in a bubble, thanks to our technology.

00:04:02,825 --> 00:04:04,Fake news is becoming more advanced

00:04:04,661 --> 00:04:06,and threatening societies
around the world.

00:04:06,871 --> 00:04:10,We weren't expecting any of this
when we created Twitter over 12 years ago.

00:04:10,333 --> 00:04:12,White House officials say
they have no reason to believe

00:04:12,585 --> 00:04:14,the Russian cyberattacks will stop.

00:04:14,837 --> 00:04:18,YouTube is being forced
to concentrate on cleansing the site.

00:04:18,216 --> 00:04:21,[reporter 3] TikTok,
if you talk to any tween out there...

00:04:21,636 --> 00:04:24,[on TV] ...there's no chance
they'll delete this thing...

00:04:24,097 --> 00:04:26,Hey, Isla,
can you get the table ready, please?

00:04:26,307 --> 00:04:28,[reporter 4] There's a question
about whether social media

00:04:28,685 --> 00:04:29,is making your child depressed.

00:04:30,061 --> 00:04:32,[mom] Isla,
can you set the table, please?

00:04:32,188 --> 00:04:35,[reporter 5] These cosmetic procedures
are becoming so popular with teens,

00:04:35,400 --> 00:04:37,plastic surgeons have coined
a new syndrome for it,

00:04:37,986 --> 00:04:40,"Snapchat dysmorphia,"
with young patients wanting surgery

00:04:40,905 --> 00:04:43,so they can look more like they do
in filtered selfies.

00:04:43,825 --> 00:04:45,Still don't see why you let her have
that thing.

00:04:45,994 --> 00:04:47,What was I supposed to do?

00:04:47,495 --> 00:04:49,I mean, every other kid
in her class had one.

00:04:50,164 --> 00:04:51,She's only 11.

00:04:51,249 --> 00:04:52,Cass, no one's forcing you to get one.

00:04:53,042 --> 00:04:55,You can stay disconnected
as long as you want.

00:04:55,169 --> 00:04:59,Hey, I'm connected without a cell phone,
okay? I'm on the Internet right now.

00:04:59,424 --> 00:05:03,Also, that isn't even actual connection.
It's just a load of sh--

00:05:03,177 --> 00:05:05,Surveillance capitalism has come to shape

00:05:05,096 --> 00:05:07,our politics and culture
in ways many people don't perceive.

00:05:07,849 --> 00:05:10,[reporter 6]
ISIS inspired followers online,

00:05:10,184 --> 00:05:12,and now white supremacists
are doing the same.

00:05:12,895 --> 00:05:14,Recently in India,

00:05:14,230 --> 00:05:17,Internet lynch mobs have killed
a dozen people, including these five...

00:05:17,525 --> 00:05:20,[reporter 7] It's not just fake news;
it's fake news with consequences.

00:05:20,445 --> 00:05:24,[reporter 8] How do you handle an epidemic
in the age of fake news?

00:05:24,157 --> 00:05:26,Can you get the coronavirus
by eating Chinese food?

00:05:27,535 --> 00:05:32,We have gone from the information age
into the disinformation age.

00:05:32,623 --> 00:05:34,Our democracy is under assault.

00:05:34,751 --> 00:05:36,[man 4] What I said was,
"I think the tools

00:05:37,003 --> 00:05:39,that have been created today are starting

00:05:39,088 --> 00:05:41,to erode the social fabric
of how society works."

00:05:41,883 --> 00:05:44,[eerie instrumental music continues]

00:05:55,980 --> 00:05:58,-[music fades]
-[indistinct chatter]

00:05:58,566 --> 00:05:59,[crew member] Fine.

00:06:00,151 --> 00:06:03,[stage manager] Aza does
welcoming remarks. We play the video.

00:06:04,197 --> 00:06:07,And then, "Ladies and gentlemen,
Tristan Harris."

00:06:07,408 --> 00:06:08,-Right.
-[stage manager] Great.

00:06:08,951 --> 00:06:12,So, I come up, and...

00:06:13,831 --> 00:06:17,basically say, "Thank you all for coming."
Um...

00:06:17,919 --> 00:06:22,So, today, I wanna talk about a new agenda
for technology.

00:06:22,131 --> 00:06:25,And why we wanna do that
is because if you ask people,...